Question 1

What is the difference between custom and ready-to-ship items?

Accepted Answer

Ready-to-ship items are in-stock and typically ship within 5-10 business days. Custom items are made to your specifications — you choose materials, dimensions, and finishes. Custom pieces have a longer lead time, which we'll outline in your personalized quote.

Question 2

How do I request a quote for a custom piece?

Accepted Answer

Simply click "Request a Quote" on any custom product page. Fill in your details and any customization preferences, and our team will respond within 24 hours with a detailed quote including pricing, materials, and estimated timeline.

Question 3

Can I see samples of materials and finishes?

Accepted Answer

Yes! We offer material and finish samples for custom orders. Contact us to request samples and see and feel the quality of our materials before making a decision.

Question 4

Do you offer design consultations?

Accepted Answer

Absolutely. We offer free initial consultations where our design team can help you select the right pieces for your space, discuss custom options, and plan your project. Schedule one through our Contact page.

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on order size and destination. For larger furniture pieces, full-service delivery is available — this includes in-home placement and packaging removal.

Question 6

How long does delivery take?

Accepted Answer

Ready-to-ship items typically arrive within 5-10 business days. Custom orders vary based on complexity — we provide estimated timelines with every quote, usually ranging from 6-12 weeks.

Question 7

Do you deliver nationwide?

Accepted Answer

Yes, we ship across the continental United States. Delivery to Hawaii, Alaska, and international locations can be arranged on a case-by-case basis — contact us for a quote.

Question 8

What is full-service delivery?

Accepted Answer

Full-service delivery includes inside delivery to your room of choice, full assembly if required, placement, and removal of all packaging materials. Our delivery team treats your home with the same care we put into our products.

Question 9

What is your return policy?

Accepted Answer

Ready-to-ship items may be returned within 30 days of delivery in their original condition. Custom-made pieces are final sale due to their custom nature. Please review our full Return Policy for details.

Question 10

What if my item arrives damaged?

Accepted Answer

While rare, if your item arrives damaged, contact us within 48 hours of delivery with photos. We'll arrange a replacement or repair at no additional cost. Your satisfaction is our priority.

Question 11

Do you offer warranties?

Accepted Answer

All furniture comes with a one-year warranty covering manufacturing defects. Custom pieces include an extended two-year warranty. This does not cover normal wear, misuse, or damage from improper care.

Question 12

What areas do you serve for remodeling?

Accepted Answer

Our remodeling services are currently available in the greater Houston metropolitan area. Contact us to discuss your project and confirm service availability in your location.

Question 13

How does the remodeling process work?

Accepted Answer

It starts with a consultation to understand your vision and budget. Our team then develops a detailed design plan with 3D renderings for your approval. Once approved, we manage the entire project from permits to final walkthrough.

Question 14

Do you handle permits and inspections?

Accepted Answer

Yes. We manage all necessary permits, inspections, and regulatory requirements as part of our project management service. You don't need to worry about the paperwork.

Frequently Asked Questions

Ordering & Products

Shipping & Delivery

Returns & Policies

Remodeling Services

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